Eco-Chic Diamonds Return Policy

Eco-Chic Diamonds Return Policy: Effortless Returns, Sustainable Practices

At Eco-Chic Diamonds, we want you to be completely satisfied with your purchase. We understand that choosing the perfect diamond is an important decision, and we're here to make the process risk-free.

Returns

  1. Your satisfaction is very important to us. If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).

  2. Shipping costs for the item will not be refunded

  3. All returns will be subject to a 15% restocking fee.

All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.

Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.

For any further questions regarding the Return policy, please contact us by email at support@ecochicdiamonds.com.

Returns with our merchandise are quite rare as we take great measures to provide you your merchandise in the best possible way.

If you’re still not satisfied, we will work with you to the best of our abilities.

If you have any questions about our return policy, please don't hesitate to contact our customer service team. We're here to help!